Ian Moore
Salesforce Certified Consultant + Claude/Anthropic AI certification and experience.
Most Salesforce consultants don't understand AI agent architecture. Most AI consultants don't understand Salesforce data models, workflows, or how enterprise CRM actually works. That gap is your business.
As a Senior Solutions Architect I bring 25 + years of consulting in digital transformation. I help Salesforce-run businesses put AI agents to work inside the systems they already have — not as a bolt-on chatbot, but as a real part of how sales, service, and ops run.
In this site I share my thoughts, design insights and strategies for those interested in going deeper into the world of platform process modeling. Lets Dive in.
AI Step by Step Series for Success
I decided to write this series on implementing AI as there are some great articles from many authors but I wanted to create a more hands on ‘actionable’ process with steps that anyone can start today. After years of working on data models and systems here is my take on the AI build.
Before you begin take a few minutes to review the following articles:
This reviews the tech perspective of areas to focus in on projects and initiatives.
2) ‘Are your Designs Antifragile?‘
Reviews the mindset of building with Data as an Asset.
